Terms and Conditions

1. Acceptance of Terms

By accessing and using the Ovantra Health website (owned and operated by OVANTRA SDN. BHD.) and our healthcare coordination services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use our services.

2. Description of Services

Ovantra Health acts exclusively as a medical concierge and healthcare coordinator. We facilitate communication between patients and independent specialist hospitals in China, arrange medical document translation and administrative hospital admission guidance.

WE DO NOT PROVIDE MEDICAL ADVICE. We are not a hospital, clinic, or healthcare provider. Any medical decisions, treatments, or procedures are strictly between you and your chosen independent healthcare provider.

3. Independent Healthcare Providers

The hospitals and doctors introduced or accessed through our facilitation are independent entities. Ovantra Health does not control, supervise, or endorse the medical practices, quality of care, or medical outcomes of these providers. You alone are responsible for evaluating the suitability of the healthcare providers.

4. No Doctor-Patient Relationship

Your use of the Ovantra Health website and our healthcare coordination services does not create a doctor-patient relationship between you and Ovantra Health. We are strictly a administrative coordination service. All medical consultations are conducted directly between you and the independent medical professionals.

5. No Guarantees of Medical Outcomes

Medical treatments carry inherent risks. Ovantra Health makes no representations, warranties, or guarantees regarding the success, safety, or outcome of any medical treatment, procedure, or advice provided by third-party healthcare facilities. Past results or case studies presented on this website are for general educational purposes and do not guarantee similar outcomes.

6. User Responsibilities

You agree to:

• Provide accurate, complete, and up-to-date medical and personal information to us and the healthcare providers.
• Consult with your local primary care physician or specialist before pursuing international medical treatment.
• Ensure you have the necessary financial resources, insurance coverages, and legal documents (e.g., passports, visas) for medical travel.

7. Limitation of Liability

To the fullest extent permitted by law, Ovantra Health, our authors, contributors, directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or misuse of the site's content, or resulting from:

• Medical treatments, procedures, injuries, or advice (or lack thereof) provided by third-party healthcare facilities.
• Travel delays, visa rejections, or cancellation of appointments beyond our reasonable control.
• Aggravation of medical conditions or death arising from services provided by the independent hospitals or during travel.

The total aggregate liability of Ovantra Health for any and all claims arising out of or in connection with the services shall not exceed the total service fees actually paid by the client to Ovantra Health.

8. Indemnification

You agree to indemnify, defend, and hold harmless Ovantra Health, its officers, directors, employees, agents, and third parties, for any losses, costs, liabilities, and expenses (including reasonable attorneys' fees) relating to or arising out of your reliance on the information provided on this website, your medical travel, or any medical procedures undertaken.

9. Fees and Payments

Ovantra Health charges service fees exclusively for administrative coordination and translation support. All medical fees are payable directly to the independent healthcare providers. All travel, flight, and accommodation expenses are the sole responsibility of the client.

No Refund Policy: All service fees are considered earned and non-refundable once the coordination process begins. Any refund granted at the sole discretion of Ovantra Health will be subject to a RM100 administrative processing fee.

10. Non-Circumvention & Non-Solicitation

By utilizing our services, you acknowledge the value of the overseas healthcare provider coordination relationships through which we make introductions. You agree not to bypass Ovantra Health to engage directly with any hospital or physician introduced by us, nor refer third parties to do so, for a period of twenty-four (24) months from first introduction.

11. Governing Law & Dispute Resolution

These Terms and Conditions shall be governed by the laws of Malaysia. Any dispute arising out of or in connection with these Terms or our services shall be referred to and finally resolved by arbitration in Kuala Lumpur, administered by the Asian International Arbitration Centre (AIAC) in accordance with its rules. The arbitration shall be conducted in the English language.